Refund Policy
Last Updated: Feb 25, 2025
At iSwift, we strive to ensure that our customers are satisfied with our software and Services. This Refund Policy explains how we handle refund requests for purchases made on iswift.dev (“Website”).
1. Eligibility for Refunds
Digital Products (Software/SaaS Subscriptions): We may offer a refund if there is a technical issue that prevents you from using the software or Service as intended, and our support team cannot resolve the issue within a reasonable timeframe.
Limited-Time Offers or Promotions: Certain offers or promotions may be final sale and not eligible for refunds. Such conditions will be clearly stated at the time of purchase.
2. Refund Request Process
Contact Support: If you encounter any issues or are unsatisfied, please contact our support team at [support email or link] and provide your order number, transaction details, and a description of the problem.
Troubleshooting: Our team may request additional information or logs to troubleshoot any technical problems.
Decision: If the issue cannot be resolved, we will process a refund in accordance with this Policy.
3. Refund Timeframe
Once your refund is approved, we will process it within [7–14] business days. The time it takes for funds to appear in your account may vary depending on your payment method and financial institution.
4. Chargebacks
If you initiate a chargeback with your credit card provider without first contacting us, we reserve the right to dispute the chargeback and may terminate your account if we determine the chargeback is unfounded.
5. Changes to Refund Policy
We may modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website, with the “Last Updated” date reflecting the most recent version.
6. Contact Us
For any questions about refunds or to submit a refund request, please reach out to us at:
Email: hello@iswift.dev